Terms of Service

Last updated on August 26th, 2017

Zelon provides the Dedicated Hosting Service that is subject to the following agreement. Dedicated hosting in this terms and conditions refers to both VPS and dedicated servers. In case of a difference in terms applying to VPS and dedicated server on a single subject, VPS or dedicated term is pointed out. When signing up for a Dedicated hosting account with the Zelon , the Customer agrees to abide by the rules and provisions explicated in these Dedicated Terms of Service, as well as all their coherent policies mentioned herein. The Customer of our Services should also be aware that when signing up for a Dedicated server hosting account with Zelon , he/or she agrees to position data on our servers and make it accessible to the wide internet public. In this respect, the Customer understands and agrees that it is beyond the power of Zelon to restrict any public access to this data and guarantee the security of the Customer's files. The Customer, therefore, is completely in charge of protecting his/her web content on our Dedicated servers and should consider carefully each piece of information before uploading it to his/her newly allocated Dedicated server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

I. SERVICE AGREEMENT; ENTIRE AGREEMENT The Provider shall provide its Services to You - the Customer - under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both Zelon and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our Services. The Service Agreement and any other policies or agreements mentioned in this document, constitute the whole act of convention between Zelon and the Customer.

II. RULES FOR ACTIVATION AND MONTHLY PAYMENT BASIS OF THE DEDICATED SERVER HOSTING SERVICE Upon submitting of the online order form, the Customer agrees to abide by our Order Verification Policy and the following provisions:
  • 2. Non-Payment of the service shall result in a immediate service disconnection. Customers failing to secure payment by the time of the due date will incur service interruption. In addition the data hosted on the dedicated server/VPS/Hosting Account will be permanently deleted.
  • 3. Setup fees and monthly service fees are non-refundable. The Customer agrees to a no-refund policy in advance.
  • 4. The Customer agrees to notify Zelon of cancellation 15 days in advance of next payment due date.
  • 5. The consumer agrees that after a cancellation, he/she or entity is no longer eligible for discounts on new services or previous services.

  • 1. SERVICE GUARANTEES The Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:
  • 1. Server Hardware Breakdown;
  • 2. User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, Zelon is not responsible for the downtime);
  • 3. Failure due to software that is not explicitly supported by Zelon. If a hardware crash provoked by the Customer consequently happens, the Provider is beyond the control and responsibility for the resulting downtime.
  • 2. DATA BACKUP Due to the specificity of the Dedicated server hosting service, providing Customers with fully independent and self-managed hosting environment, the DATA BAKCUP of all Customer's website contents and databases is solely Customer's responsibility, as well.

  • 1. SERVICE ACTIVATION For newly signed up clients - the Services are activated only after our Sales Department gets in touch with the Customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to be prevented fraudulent account usage). The payment verification procedure is obligatory and if we fail to approve a transaction within 72 hours of the payment submission, the funds will be credited back to the payer and the order will be canceled. For existing customers - the services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.
  • 2. SERVICE Delivery Zelon commits to deliver services in consideration of delivery time mentioned for each product on our website. We are not obliged to provide any information in regard of a service delivery status or prioritize a service delivery unless the commitment time has been passed. To be specific and to prevent further confusion, delivery time for Windows VPS is up to 72 hours. For Linux VPS the delivery is instant once billing status is changed to completed. For dedicated servers, the delivery varies from 1 business day to 5 business days. Customer is responsible to check delivery time of each product/service we offer on our website. In case of unexpected events such as power outage that might delay delivery time of a service/product, Zelon is entitled to put maximum effort to satisfy customer by for example prioritizing the order but that would not entitle customer to cancel or refund for example dedicated servers which once are under process, are not refundable.
  • 3. CONTINUANCE TIMESCALES Dedicated Server Accounts - The newly-created Dedicated server hosting accounts with the Provider are valid for 1 month. They can be renewed on a monthly basis, i.e. for another month that will be added to the official expiration date of the Dedicated server account. CANCELLATION, REFUND & MONEY-BACK; CHARGEBACKS
  • 4. CANCELLATIONS In order to cancel a Dedicated server account, the Customer must send a support ticket to the Provider's Sales Department via his/her Dedicated management account and provide any authentication credentials requested by Zelon. Any other form of cancellation request will not be accepted.
  • 5. REFUNDS Dedicated server hosting accounts - The Dedicated server accounts are set up on a monthly prepay basis. Customers may cancel their accounts 30 days in advance of next payment due date, however they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will be also canceled. VPS hosting, on the other hand, is entitled to 24 hour money back guarantee. Customer needs to request for the refund only through the first 48 hour(s) after the service is delivered by email. Limited accounts may not be approved for a refund request as that would provide a loophole in the system for abusive purposes. Each customer and account is limited to request for refund only one time. Approve or reject of a refund request for a customer is under the sole direction of Zelon and may not be appealed.
  • 6. CHARGEBACKS Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card or paypal chargeback in response to a bill or order placed with Zelon will be subject to full investigation to determine the action that will be taken by Zelon. When signing up for a Dedicated server hosting account with Zelon, the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). Thus, Zelon, as well as Zelon's authorized retailers, will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute. If/When a chargeback report is received, the first step of Zelon's Customer Care team will be to try to contact the Customer. Meanwhile, the Customer's Dedicated server account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action. If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with the authorized retailers and eventually the Dedicated server account will be re-activated. If the Customer has sent a chargeback request based on groundless argumentations (according to Zelon's own judgment and these Dedicated Terms of Service), then a dispute will be started with the authorized retailers in which the Dedicated Terms of Service of Zelon will serve as evidence of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or Zelon has the right to a reverse payment. In case that the chargeback originates from a fraudulent user (end-client) and no reverse payment procedure can be activated, then the respective Dedicated server account will remain suspended. Please consider that all fees of Licenses through Zelon's services are non-refundable.

    V. HOSTING RESELLER TOOLS A collection of free hosting control panels will be provided apon the customers request. VI. CUSTOMER RESPONSIBILITIES; ACCOUNT REGISTRATION AND MANAGEMENT In consideration of their use of the Service, Customers agree to:
  • 1. Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, current and complete. If the Customer provides any information that is untrue, inaccurate, not current or incomplete, or Zelon has reasonable grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, Zelon has the right to suspend or terminate the Customer's account and refuse any and all current or future use of Zelon (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.
  • 2. When introducing any changes to their contact details, Customers are obliged to notify Zelon in the course of 10 business days after the changes become valid even though we are automatically notified by the system and all changes are registered and accessible. The introduction of changes should be done online through the customers' Dedicated Management Account, not via e-mail.
  • 3. Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to: a) immediately notify Zelon about any unauthorized use of their password or account or any other breach of security; b) ensure that they safely exit (log out from) their account at the end of each session. Zelon cannot and will not be liable for any loss or damage of account information arising from Customer's failure to comply with this provision.
  • 4. If a Dedicated server hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, Zelon will take the side of the person who paid for the account and shall not provide access to any other person, since - a hosting account owner is and will be considered to be the credit card / PayPal account holder.
  • 5. The client is obliged not to delete the provider's SSH key, which provides root access to the server. The root access will be used by the provider in 2 cases only:
  • When there is a problem with the server and, as a result, certain services do not run properly - the provider may fix it as he sees fit.
  • When there is a report from a third party concerning some sort of abuse, for example, spam, the provider can identify the spammer and suspend him, of which case the client who is in charge of the server will be duly informed. The client, on the other hand, is obliged not to let problems of such kind happen again, whether or not involving that particular abuser. If there are repeated abuse reports - the provider will charge the client $30 USD for each report, because the latter is obviously unwilling to assist in terminating the abuse actions on the given server. The client is also obliged not to terminate the SNMP service activated by the provider to keep track of the used IPs on the server. Upon a termination of the SNMP service -the provider will inform the client and the client will have to reactivate the service in 48 hours. If the client does not cooperate - the provider can suspend the client's access to the server at his own discretion. Extra traffic usage should be arranged in advance with sales department. Client may risk service suspension, should no arrangement be made prior extra usage.

  • 1. SERVER USAGE Zelon expressly bans the use of any Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of Zelon's Services, other accounts, computer systems or networks connected to any of the Zelon's Services, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by Zelon's Services. If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.
  • 2. HOSTED CONTENT Server content MUST comply with the parameters stated in this TOS. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of Zelon's Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. Using Zelon's Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited. In this light, Zelon expressly forbids any breach of Belize's laws.
  • 3. CUSTOMER AGREEMENT As a condition for Customer use of Zelon's Services, you - the Customer, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Zelon's Dedicated servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted. Zelon reserves the right at any time to disclose any information, as Zelon deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove from the Services any information or materials, in whole or in part, in the sole discretion of Zelon.

  • When buying a Dedicated server for the purpose of creating an e-commerce online store or related e-commerce activities website, the Customer agrees to be fully responsible for the development, operation and maintenance of his/her web site/ online store and e-commerce activities within that website. The Customer is the only one in charge of approving, processing and filling client orders and taking care of client requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store. Each Customer is in charge of all products and services, as well as all contents and materials appearing online, including: o the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products; o certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person; o certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal. Each Customer guarantees to Zelon that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to Zelon that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not: o infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party; o break any criminal law or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation. Each Customer empowers Zelon to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. Zelon is granted the right to estimate, at its own discretion, the extent to which these operations may be carried out.

  • 0. SERVICE DENIAL Zelon will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of Zelon's products. Zelon reserves the right to refuse Service to unlawful parties.
  • 1. SERVICE DISCONTINUANCE Zelon reserves the right to discontinue the Service provision to any subscriber that Zelon deems, at its sole discretion, has violated any condition of the Service explicated in this Terms of Service and/or the Acceptable Use Policy.

  • 0. NOTICES Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with Zelon. In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to Zelon should be sent to the address provided on Zelon's website.
  • 1. COMPLAINTS PROCEDURE Zelon guarantees highest level of Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below. In order to file a complaint, please send us an email to support@Zelon.com, specifying the nature of the problem you are experiencing. Please, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be. Here are our steps of addressing every single complaint: 0. Zelon will confirm receipt of your complaint in writing, confirming that the complaint will be addressed without delay. The Provider reserves the right to refuse to investigate a complaint that is obviously frivolous, abusive or offensive.
  • An Zelon's Customer Care representative will review your situation, look for an appropriate solution and inform you of the timeframe within which a response should be expected.
  • If Zelon's Customer Care representative can't resolve your complaint within the pre-announced period, your complaint will be escalated to a Customer Care manager.
  • If the Customer Care manager can't resolve your complaint, as well, it will be forwarded to the Company Director, who will investigate the case to ensure that all necessary measures have been taken and will respond in writing within two working days, and reply with a solution within five working days.
  • 2. TORTUROUS CONDUCT Any way of indecent treatment towards an Zelon's Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Zelon's employees regarding any request for help or consultation via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of the Provider's Customer Care stuff will be interpreted as a breach of this TOS. The Provider reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.
  • 3. CUSTOMER CARE SERVICE Technical Support Due to the specificity of the Service, Customers are fully in charge of the management and maintenance of their Dedicated servers. Fair Use Policy. The Service is provided to end-user Customers for normal, fair, and reasonable use. Bandwidth usage is to be reasonably consistent throughout every month, without irregular bandwidth usage patterns, either individually or as part of a group of Customer servers. In the event Zelon, in its sole discretion, determines that the Customer is not using the Service according to this Fair Use Policy, Zelon will be entitled to: (a) impose limits on the speed of the data the Customer may transmit and/or receive on any or all Customer servers with this Service, (b) re-price any or all Customer servers with this Service to the regular bandwidth rate; or (c) suspend or terminate the Service to any or all servers provided to the Customer, at Zelonis sole option.
  • 4. No CDN or Media Streaming. Customer shall not be entitled to use the Service for the purpose of (i) operating Content Delivery Network and/or (ii) Streaming Media Services except with Zelon's prior written consent, which consent may be granted or withheld at Zelon's sole discretion.
  • 5.Notice of Breach. Whenever reasonably possible, in the event of a Customer breach of any Special Terms and Conditions for this Service, Zelon will email the Customer allowing 24 hours to cure the breach, before Zelon takes any action. If the breach re-occurs in the same month, Zelon may take any action permitted in 3, without further notice to the Customer.
  • 6. Fair Usage Policy: The service is provided to the Client for normal, fair, and reasonable usage. Bandwidth usage is to be reasonably consistent throughout every month, without irregular bandwidth usage patterns/spikes. In the event Zelon, in its sole discretion, determines that the Client is not using the service according to this Fair Use Policy, Zelon will be entitled to: (a) impose limits on the speed of the data the Client may transmit and/or receive with this service; (b) adjust pricing of service to regular/standard bandwidth rates; and/or (c) suspend or terminate the service provided to the Client, at Zelon's sole discretion.    

  • Privacy Policy

    We, Zelon.com. ("Zelon"), are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information. This Privacy Policy also explains our online information practices and the choices you can make about the way your information is collected and used.

    Safe Harbor: We are also firmly committed to the EU-US and US-Swiss Safe Harbor program and have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Zelon's Safe Harbor Certification and more information about the Safe Harbor principles can be found here http://www.export.gov/safeHarbor/.

    1. Who We Are Zelon provides cloud-based solutions, including web hosting, dedicated hosting, VPS Hosting, Voice Server Hosting and related products and services, to businesses, individuals, non-profit organizations and others. Zelon is able to provide a variety and range of products and services to help customers with their technological needs. The information that Zelon collects in connection with the Services is hosted on servers located in the United States (U.S.), unless otherwise provided. By using the Services, you freely and expressly give Zelon your consent to export your information and data to the U.S.

    2. Information Collected We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below. We may collect any or all of the information via both automated means such as communications profiles or cookies. Personal Information. The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. The financial information will only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. When transferring personal information a security icon will appear in your browser. Cookies and Tracking. Your Internet browser has the in-built facility for storing small text files - "cookies" - that hold information which allow a website to recognize your account. We use cookies to save your preferences and login information, and to provide personalized functionality. We may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. More specifically, we use different types of cookies for different purposes: (i) "required cookies" are necessary for our website to work properly, (ii) "performance cookies" allow us to analyze how Visitors use our website so we can measure and improve the performance of our website, (iii) "functional cookies" allow us to remember choices you may have made on our website, and (iv) "advertising cookies" are used to present ads that are relevant to your interests. We may utilize cookies to track referrals from internal and external affiliates, as well as advertising campaigns. We may also use a third party service provider to send emails that you have agreed to receive. Pixel tags and cookies may be used in those email messages to help us measure the effectiveness of our advertising and to enable us to provide more focused marketing communications to you. You can reject cookies by changing your browser settings, but be aware that this will disable some of the functionality on the Zelon.com website. Customer Surveys. We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage our Users to participate in these surveys because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf. Social Media. Our website includes social media features (such as the Facebook "Like" button). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature. Data and Information Submitted to Third Parties on Our Network. This Privacy Policy does not apply to data or personal information that may be submitted to, or collected by, third-party websites hosted by Zelon or to domain names registered by Zelon. Such websites and domain names are not owned or controlled by Zelon. You should independently evaluate the privacy policies of such third-party websites before submitting data or personal information to them.

    3. Information Use Personal Information. The information we collect is used for billing and to provide service and support to our customers. We may study this information to determine our customers' needs and to promote certain products and services or additional support. We may also generate non-identifying and aggregate profiles from information that our customers provide during registration (such as the total number of customers in a given category). This aggregated and non-identifying information may be used to promote advertisements that appear on our website and in connection with our services. We take reasonable precautions to prevent unauthorized access to your information. Accordingly, we may require you to provide additional forms of identity should you wish to obtain information about your account details. Zelon may also use the information you provide to email Zelon monthly newsletter to the primary contact e-mail on file, or to contact you about other products or services that we think may be of interest. Log Files. We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, it is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing. Customer Surveys We may use the contact and other information provided to follow up with customers who respond to our customer surveys to help resolve issues internally or with our third party partners. For example, Zelon may contact customers based on their survey answers or to highlight certain changes we made in response to customer feedback.

    4. Disclosing Information Partners and Sponsors. Some of our products or services are offered or promoted to our customers in conjunction with a partner or sponsor, or another brand or company within our corporate family. We may share your information with these parties to offer the product or service or to facilitate your use of additional amenities included with your hosting account. For example, one of our partners may provide services to you based on links that you access from your control panel. We may also disclose aggregate, anonymous data based on information collected from users to potential partners, reputable third parties and other companies or brands within our corporate family. We will only share your information with third parties that agree to maintain your information in confidence and to use it solely for purposes of providing the product or service as agreed to by Zelon. Service Providers. We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we may use service providers to authorize and process payments, administer surveys, or run promotions. Your personal information may be maintained and processed by our third party service providers in the United States or in other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. Online Advertisements. We do not share personally identifiable information about individual customers with advertisers. We may display online advertisements and we may share aggregated and non-identifying information about our customers that we collect through the registration process or through online surveys and promotions with certain advertisers. In some instances, we use this aggregated and non-identifying information to deliver tailored advertisements. For example, an advertiser may tell us the audience they want to reach (e.g., males between 25 and 55 years of age) and provide us with an advertisement tailored to the audience. Based upon the aggregated and non-identifying information we have collected, we may then display the advertisement to the intended audience. Customer Surveys. We may share customer information obtained from customer surveys within Zelon and our corporate family, and with trusted third parties to develop or provide products and services that we believe would be of interest to our customers. Domain Registration. In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers ("ICANN") or certain registries, the contact information you provide to register a domain name ("Domain Name Registration Information") has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name's creation and expiration date. The Domain Name Registration Information you provide is hosted by us or a third party service provider and is made available to the public through WHOIS searches. At times, customers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from Zelon and we do not control the use of WHOIS information by third parties. Further, pursuant to ICANN rules, Zelon is required to make WHOIS data available to any third party that enters into a bulk access agreement. While ICANN allows individuals to opt-out (using the account management panel, domain management console or similar service) of having their WHOIS information made available to third parties through bulk access, companies, such as ours, businesses, and other organizations do not have the ability to opt-out of having their information made available to a third party that enters a bulk access agreement. We may also deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements. Law Enforcement and Special Cases. We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about users upon a valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or to stop activity that we consider illegal or unethical.

    5. Your Options Correcting/Updating Personal Information. If a customer's information changes, or if a customer no longer desires our services, we will endeavor to provide a way to correct, update or remove that customer's personal data in our records. In most cases, this can be achieved via our billing system at https://www.zelon.com/billing or by emailing us at support@zelon.com. Opt Out. By default, customers will receive invoices, any system updates, Zelon newsletters and other mailings. Customers are able to opt out of newsletters and mailings by using the unsubscribe link in any promotional email or as otherwise provided in the communication. Please note that customers may not opt out of receiving important system notifications or emails about their accounts. Public Forums. Please remember that any information you may disclose or post on public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from our community forums or testimonials, contact us at support@zelon.com. In some cases, we may not be able to remove your personal information, in which case we will let you know why we are unable to do so.

    6. Data Security Zelon uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. Zelon uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") technology.

    7. Children This website is not directed towards children and we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of 13 has been collected, we will use all reasonable efforts to delete such information from our database.

    8. Reseller Relationships In addition to all of the terms and conditions set forth above, the following terms apply to Reseller relationships only. Information Related to Data Collected through Resellers. Zelon may collect information under the direction of our Resellers, and we have no direct relationship with the individuals whose personal data is provided, processed or obtained by our Resellers. Customers who seek access, or who seek to correct, amend, or delete inaccurate data should direct their query to the Reseller's data controller. If the Reseller requests that we remove the data, we will respond to such request within thirty (30) business days. Choice. If you are a customer of one of our Resellers and would no longer like to be contacted by such Reseller, please contact the Reseller from whom you purchased products or services. Data Retention. We retain personal data we process on behalf of our Resellers for as long as needed to provide services under the relationship. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

    9. Changes to this Policy We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. We encourage you to periodically review this page for the latest information on our privacy practices. Last Updated: June, 29 2016